Overweight Refund

Accept or reject overweight refund tickets from the Overweights screen. When you accept, the system registers the refund in the audit (compensations), notifies the client, and optionally lets you set the refund amount.

What You Can Do

• Accept an overweight refund using the default amount (surcharge amount).
• Accept an overweight refund with an edited amount (e.g. partial refund).
• Reject an overweight refund (no refund, no compensation, no notification).
• Rely on automatic client notification (e.g. WhatsApp) when you accept.

Getting There

Open the Overweights screen from the main navigation (or the area where overweight charges and their tickets are listed). The table shows overweight records; use the row actions to accept or reject the associated refund ticket.

Common Tasks

Accepting an Overweight Refund (default amount)

1. Go to the Overweights screen.
2. Find the overweight record you want to approve.
3. Use the action to Accept the refund (single row or after selecting rows for mass accept).
4. In the confirmation modal, enter the required comment.
5. Leave Monto a reembolsar (refund amount) empty to use the full surcharge amount.
6. Confirm. The system will apply the refund, create the compensation record, and send the client notification.

Accepting with an Edited Amount

1. Go to the Overweights screen.
2. Start the Accept flow for the refund (single or mass).
3. In the modal, enter the required comment.
4. In Monto a reembolsar, enter the amount you want to refund (must be greater than 0 and not more than the original surcharge amount).
5. Confirm. The system will use this amount for the refund, compensation, and notification.

Rejecting an Overweight Refund

1. Go to the Overweights screen.
2. Use the action to Reject the refund for the chosen row(s).
3. Enter the required comment and confirm.
4. No refund is applied, no compensation is created, and no client notification is sent.

Frequently Asked Questions

What if I leave "Monto a reembolsar" empty?

The system uses the full surcharge amount for the refund. Behavior is the same as before the editable-amount feature.

Can I refund more than the surcharge amount?

No. The refund amount cannot exceed the original overweight surcharge amount. The system validates this and will return an error if the value is invalid.

Where is the refund recorded?

Accepted refunds are recorded in the refunds audit module (compensations table) so they appear in the same audit trail as other refunds.

Does the client get notified when I accept?

Yes. When you accept, the system sends the same automatic client communication (e.g. WhatsApp template) used for other refund approvals.