Overweights Chargeback

Reverse a provisional overweight refund (chargeback) when the refund must be taken back—for example when the carrier confirms the refund was incorrect and the amount must be deducted from the client's balance. You can apply chargeback to one row or to several at once (bulk).

What You Can Do

• Apply chargeback to a single overweight refund (ticket already Solved).
• Apply chargeback to multiple overweight refunds at once (bulk) when the filter is Solved.
• Rely on the same Overweights table: when you filter by Solved, the action becomes "Apply bulk chargeback" instead of accept/reject.

Getting There

Open the Overweights screen from the main navigation. Set the ticket status filter to Solved. The table will show overweights whose refund was already accepted; only these rows are eligible for chargeback. The bulk action bar will show "Apply bulk chargeback" and each eligible row will have an "Apply chargeback" action in the row menu.

Common Tasks

Applying Bulk Chargeback

1. Go to the Overweights screen.
2. Set the ticket status filter to Solved (and only Solved if other options exist).
3. Select one or more rows that have an approved refund (only eligible rows are selectable).
4. Click Apply bulk chargeback.
5. In the modal, enter the reason for the chargeback (e.g. "Carrier confirmed refund incorrect").
6. Confirm. The system will reverse the refund for each selected row: client balance is debited, ticket status is set to Rejected, and an audit record is created.

Applying Individual Chargeback

1. Go to the Overweights screen.
2. Set the ticket status filter to Solved (or locate a Solved row).
3. Open the row actions (e.g. dropdown) for the row you want to reverse.
4. Click Apply chargeback.
5. Enter the reason in the modal and confirm. The system applies the same reversal for that single refund.

When Chargeback Is Not Available

• Chargeback is only available when the ticket status is Solved and the ticket has an approved refund (compensation). If the filter is not Solved, you will see the usual "Accept masive" and "Reject masive" actions instead. Rows without an approved compensation are not selectable for chargeback when the filter is Solved.

Frequently Asked Questions

What happens to the client balance when I apply chargeback?

The client balance is debited by the refund amount that was previously credited. The provisional refund is fully reversed.

What happens to the ticket status?

The ticket status is set to Rejected (DECLINED). A comment and a history entry are added with the chargeback reason you entered.

Can I charge back a ticket that is not Solved?

No. Only tickets that are already Solved (refund accepted) can be reversed. For pending tickets you use the normal Accept or Reject actions.

Why don't I see "Apply bulk chargeback"?

You see "Apply bulk chargeback" only when the ticket status filter is set to Solved. If the filter includes other statuses or is not set to only Solved, the bulk actions remain accept/reject.