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Service Configuration ​

Configure shipping service parameters including taxes, operational costs, pricing tariffs, volumetric factor, default zones, additional services, and additional charges.

What You Can Do ​

  • View tax rules applied to a service based on its country/locale
  • Configure operational costs per weight range and zone
  • Set pricing tariffs (basic, pro, enterprise, corporate) with margin/markup tracking
  • Select the volumetric factor used for dimensional weight calculation
  • Assign a default tariff type per shipping zone
  • Manage optional additional services (e.g., insurance, extended area)
  • Manage mandatory additional charges with activation conditions

Getting There ​

  1. Navigate to Services in the main sidebar menu
  2. Click on any service row to open its detail page (/services/:id)
  3. The page shows the service header (carrier, service code, status) and 7 configuration sections accessible via the navigation pills at the top

The navigation pills scroll to each section:

SectionIconDescription
Taxes%Tax rules by country (read-only)
Operational Costs$Cost matrix per zone × weight range
Pricing📈Selling price matrix per tariff type
Volumetric Factor📦Dimensional weight divisor
Default Rates🗺Default tariff type per zone
Additional Services🧩Optional add-on services
Additional Charges📄Mandatory surcharges with conditions

Common Tasks ​

Viewing Service Taxes ​

Taxes are read-only — they are derived from the service's locale (country) and cannot be edited from this screen.

  1. Scroll to the Taxes section (or click the Taxes pill)
  2. Each card shows a tax rule: country, concept, application type, and rate (%)

INFO

To modify tax rules, contact the finance team or update them in the Organization Settings module.

Changing the Volumetric Factor ​

The volumetric factor determines how dimensional weight is calculated: (Length × Width × Height) / Factor.

  1. Scroll to the Volumetric Factor section
  2. Select a new factor from the dropdown (e.g., "5000 KG", "6000 KG")
  3. Confirm the change in the dialog
  4. The formula example in the subtitle updates immediately

TIP

The available factors come from a system catalog. If you need a new factor value, contact an administrator.

Setting Default Rates per Zone ​

Default rates define which tariff type (basic, pro, enterprise, corporate) is applied by default to each shipping zone.

  1. Scroll to the Default Rates section
  2. Each row shows a zone and its current tariff type
  3. Select the desired tariff type from the dropdown for each zone
  4. Click Save to apply changes

WARNING

All zones must have a tariff type assigned before saving. Zones without a selection are highlighted as invalid.

Permissions ​

PermissionAccess Level
plans-menuView all sections (read-only)
manage-service-costsEdit operational costs
manage-service-pricingEdit pricing tariffs
manage-service-configEdit volumetric factor, default rates, additional services and charges

Frequently Asked Questions ​

Taxes affect the margin calculation shown in the Pricing section (taxes + fuel are added to cost to compute the "graduated cost"). Costs provide the base values that Pricing builds upon. Zones in Default Rates come from the zones defined in the Costs matrix.

Can I configure a service that has no costs yet? ​

The Pricing, Default Rates, and Zones sections depend on having cost data. If no costs are configured, those sections will show empty states. Configure Costs first, then Pricing and Default Rates.

What's the difference between Additional Services and Additional Charges? ​

Additional Services are optional — they can be activated or deactivated per shipment. Additional Charges are mandatory — they are automatically applied when their conditions are met (e.g., overweight, oversized packages).

Where does the currency come from? ​

The currency is determined by the service's locale. When you select a locale in the Costs or Pricing forms, the currency updates automatically to match (e.g., Mexico → MXN, USA → USD).

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